Job Posting: Dental Office Manager / Dental Receptionist / Dental Front Office Team Member

Job Description

Esskay Dental is excited to announce an opening for a multi-faceted position encompassing the roles of Dental Office Manager, Dental Receptionist, and Dental Front Office Team Member. This full-time position is crucial to the smooth operation of our dental practice, ensuring efficient management and warm patient interactions. Please note, this job is on-site and does not offer remote working capabilities. Our dental office is dedicated to providing exceptional dental care through a well-organized and friendly environment. We are looking for a proactive and personable individual to join our team and contribute to our community's oral health.

The successful candidate will play a vital role in our front office operations, coordinating between patients and dental professionals to facilitate optimal patient care and streamlined office management. This position demands a high level of organization, excellent communication skills, and a compassionate approach to patient management.

Duties and Responsibilities

• **Patient Reception & Customer Service:** Greet patients warmly and professionally upon arrival, check-in patients, confirm their appointment details, answer and manage incoming calls, and provide information about services and policies.
• **Appointment Scheduling & Management:** Handle the scheduling, rescheduling, and confirmation of appointments, manage cancellations effectively, and maintain a recall system for routine checkups.
• **Insurance Verification & Billing:** Verify insurance coverage, manage insurance claims, process payments, and maintain accurate billing records.
• **Patient Records & Documentation:** Maintain and update patient records, ensure compliance with health regulations, and manage confidentiality and storage of patient files.
• **Office Administration & Coordination:** Keep the reception area tidy and stocked, manage office supplies, and coordinate smoothly with the dental team.
• **Communication & Team Collaboration:** Facilitate effective communication between patients and dental staff, and ensure team members are informed of any updates or changes.
• **Marketing & Patient Engagement:** Assist with promotional activities, manage patient engagement programs, and encourage patient feedback.
• **Compliance & Office Protocols:** Ensure adherence to health and safety guidelines and maintain compliance with regulatory standards.

Requirements

• **Proven experience as a Dental Office Manager, Dental Receptionist, or similar role in a dental setting.**
• **Strong understanding of dental office procedures and terminologies.**
• **Proficient in using dental management software and Microsoft Office Suite.**
• **Excellent communication and interpersonal skills.**
• **Ability to multitask, prioritize, and manage time effectively.**
• **Strong organizational and planning skills.**
• **High school diploma; degree in medical administration or relevant field is a plus.**
• **Understanding of health and safety regulations within a dental office (HIPAA, OSHA).**
• **Empathetic and patient-focused approach.**
• **Capability to work under pressure in a fast-paced environment.**
• **Commitment to maintaining a professional appearance and demeanor.**