Patient Care Coordinator OR Dental Office Manager

7824 Gerber Road Sacramento, CA 95828 • Administrative • Business Development • Customer Service • Full-Time

Salary Range: $38000 - $70000 year

Job Opening: Patient Care Coordinator / Dental Office Manager at Esskay Dental

Esskay Dental, a leading provider of dental services, is excited to announce an open position for a full-time Patient Care Coordinator or Dental Office Manager. This pivotal role is based in our busy dental practice and requires the successful applicant to work on-site, as this is not a remote job opportunity. Joining Esskay Dental means becoming part of a dedicated team that is committed to providing exceptional dental care in a welcoming and professional environment.

The successful candidate will be responsible for a wide range of administrative and patient care tasks, ensuring the smooth operation of the practice and the highest levels of patient satisfaction. As a key position within our administrative team, the role demands a highly organized, detail-oriented professional who is adept at multitasking and managing multiple priorities in a fast-paced environment. Bilingual proficiency in Spanish is mandatory for this role to effectively communicate and meet the diverse needs of our patients and team.

Duties and Responsibilities

Oversee the daily operations of the dental office to ensure efficient management and organization.
Coordinate patient appointments, registration, and check-out processes to optimize flow and minimize wait times.
Implement and monitor office protocols and policies to comply with safety regulations and ensure patient confidentiality.
Manage a team of dental administrative staff, including scheduling, training, and development to enhance performance and patient service.
Handle patient billing and payment transactions, ensuring accuracy and addressing any discrepancies.
Facilitate communication between patients, family members, and dental care providers to ensure clarity and understanding of treatments and care plans.
Maintain inventory of office supplies and dental materials to ensure availability and cost-effectiveness.
Prepare and present periodic reports regarding office activity, productivity, and financial status to senior management.
Resolve any issues or concerns raised by patients or staff promptly and professionally.
Participate in community events and outreach programs on behalf of Esskay Dental to promote dental health and enhance community engagement.

Requirements

Proven experience as a Dental Office Manager, Patient Care Coordinator, or similar administrative role in a healthcare setting.
Degree or certification in healthcare administration, business management, or relevant field preferred.
Strong proficiency in office management software and patient management systems.
Demonstrated ability to lead and motivate a team effectively.
Exceptional communication and interpersonal skills, with fluency in both English and Spanish.
Experience in handling medical billing and insurance procedures.
Capability to work efficiently under pressure while maintaining attention to detail.
Knowledge of dental industry regulations, compliance requirements, and best practices.
Availability to work a full-time schedule, which may include some weekends and evenings, depending on office needs.
A commitment to ongoing professional development and training in dental office administration and patient care coordination.

Esskay Dental