Job Opening: Dental Scheduler and Receptionist

Job Description

We are excited to announce a full-time opportunity at our dynamic and community-focused Dental Office. As we continue to grow and enhance our services, we are seeking a dedicated and meticulous Dental Scheduler and Receptionist to join our team. This position is essential in ensuring that our dental office operates efficiently and provides exceptional service to our patients. Please note, this role is not a remote job and requires the successful candidate to be present within our office environment.

The Dental Scheduler and Receptionist will serve as the first point of contact for our patients both over the phone and in-person, playing a pivotal role in setting the tone for high-quality care and service. This role requires a detail-oriented and proactive individual who can handle scheduling demands, manage patient files, and provide general office support to ensure a seamless patient experience.

Duties and Responsibilities

• Manage and optimize patient appointments and scheduling to ensure efficient use of providers' time and maximal patient care.
• Greet patients upon their arrival, verify their information, and direct them as necessary.
• Answer patient calls, manage inquiries, and provide guidance and information regarding our services.
• Handle patient appointment reminders and confirmations via phone, email, or other communications methods.
• Update and maintain patient health records and databases with the utmost accuracy and confidentiality.
• Process patient arrivals and completions, and handle payment transactions efficiently and accurately.
• Work collaboratively with dental professionals and administrative staff to manage daily office flow.
• Ensure reception area keeps a professional appearance and maintain stock of necessary office supplies.
• Identify, report, and solve any issues or discrepancies in scheduling or patient information.
• Support additional administrative tasks as required, contributing to team efforts and maintaining a positive workplace environment.

Requirements

• Proven experience as a Dental Scheduler, Receptionist, or similar administrative role preferably in a dental or healthcare setting.
• High school diploma required; further education or certification in Office Administration or relevant field is a plus.
• Strong understanding of modern office procedures and methods including telephone communication, office systems, and recordkeeping.
• Ability to maintain a high level of professionalism, confidentiality, and efficiency in dealing with patients and their information.
• Proficient in the use of scheduling software, with a strong ability to learn and adapt to new technologies.
• Exemplary interpersonal and communication skills, capable of handling both happy and challenging patient interactions with compassion and discretion.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Commitment to providing exceptional customer service at all levels.
• Ability to work collaboratively with a healthcare team to meet common goals.
• Critical-thinking and problem-solving skills, with a strong attention to detail.