• Greet patients and manage patient check-in/check-out processes efficiently.
• Handle all front desk operations including answering phones, scheduling appointments, and maintaining records.
• Ensure effective patient communication and coordination, including translation and explanations of treatment plans as needed.
• Manage patient billing and process payments; handle insurance claims and verify insurance coverage.
• Organize and maintain a clean and compliant front office and waiting area.
• Coordinate with dental staff to manage daily schedules and ensure smooth clinic operations.
• Maintain confidentiality of all patient records and adhere to HIPAA guidelines.
• Develop and implement office policies and procedures to improve efficiency and service quality.
• Assist in the management of office inventory and order dental supplies while adhering to budget constraints.
• Prepare and present monthly reports on office productivity to the dentists and other stakeholders.
• Ensure compliance with all health and safety regulations within the practice.
• Address patient concerns and inquiries with patience, empathy, and professionalism.

Requirements

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• Excellent interpersonal and customer service skills, with a focus on patient relations.
• Proficiency with dental office software and strong computer skills.
• Solid understanding of dental billing and insurance procedures.
• Knowledge of dental terminology and the ability to explain treatment plans effectively to patients.
• Commitment to adhering to all sanitary, safety, and infection control regulations in the dental office.
• Flexibility to handle various roles as needed within the practice.
• Demonstrated ability to operate under pressure while maintaining a calm and professional demeanor.
• Strong ethical standards and a professional demeanor at all times.