Quality Assurance Consultant
Gro HR is excited to help a partner in the search for a Quality Assurance Consultant!
Position Overview:
This role is an excellent entry point for candidates with a Computer Science, Information Systems, or related technical background who are eager to build a career in the IT industry.
As a Quality Assurance Consultant, you will support enterprise contact center technology used by corporations and government organizations. This position involves maintaining, improving, and testing systems that support critical customer communication platforms.
You will work within established processes to manage system updates, perform ongoing maintenance, and respond to customer-reported issues. The role includes testing, implementation support, and system upgrades related to the Genesys contact center platform, as well as working with SQL to support reporting, data transfers (ETL), and business intelligence functions.
Consultants will gain exposure to many components of the Genesys ecosystem, including automation, AI-powered tools, IVR systems, messaging channels, analytics, and reporting solutions.
Key Responsibilities
Establish and maintain QA standards to ensure consistent quality across projects and deliverables
Develop and document test strategies for client implementations
Create end-to-end testing scenarios and detailed test cases
Build testing frameworks that support complete business process validation
Promote adoption of testing processes and assets across internal and client teams
Define and track QA metrics and performance indicators
Contribute to initiatives that automate manual testing activities
Execute test plans and document results
Identify, troubleshoot, and help resolve system issues
Continuously build knowledge of the Genesys contact center platform and related technologies
Collaborate with cross-functional teams and participate in client-facing discussions when needed
Qualifications
Minimum 3 years of experience working in Quality Assurance or software testing environments
Experience supporting System Integration Testing (SIT) and assisting with User Acceptance Testing (UAT)
Strong written and verbal communication skills
Solid understanding of QA processes, testing documentation, and test planning
Familiarity with testing automation practices and tools
Analytical mindset with strong problem-solving skills
Preferred Experience
Experience with automation tools such as Selenium, LoadRunner, TestRail, or BeSpoken
Experience with Cyara or similar call center testing tools
Knowledge of Java and data structures
Exposure to contact center technologies or call center environments
Work Environment
Client-facing role with hands-on involvement in projects
Hybrid schedule: 3 days per week in office
Benefits
401(k) with company match
Medical, dental, and vision insurance
Health Savings Account (HSA)
Paid time off
Employee referral program
