Job Posting for Entry Level Customer Engagement Specialist

Job Description

J.B. Solutions of Florida, Inc, a leading firm known for its dedication to excellence in customer engagement and relationship management, is delighted to announce the availability of a career opportunity for an Entry Level Customer Engagement Specialist. This full-time position is designed for individuals eager to embark on a rewarding career path in a dynamic and fast-paced environment. It is important to note that this role is not eligible for remote work and requires the candidate's presence at our corporate office in Florida.

The Entry Level Customer Engagement Specialist will play a crucial role in fostering and maintaining relationships with our clients by ensuring high levels of engagement and satisfaction. Successful candidates will gain invaluable experience and have opportunities to ascend within the company through commitment and performance. If you aim to build a career in customer service, sales, and marketing, and thrive in a collaborative setting, then this role at J.B. Solutions offers an optimal platform to develop vital professional skills in a supportive environment.

Duties and Responsibilities

• Engage actively with potential and existing clients, understanding their needs and providing tailored solutions to enhance satisfaction.
• Document interactions, gather customer feedback, and contribute to the overall improvement of services based on direct client insights.
• Participate in rigorous training programs designed to equip you with expert knowledge of our products and the necessary skills to offer excellent service.
• Collaborate with team members across departments to coordinate customer service efforts and ensure a cohesive approach to client management.
• Monitor customer engagement metrics and prepare reports for the management team to further enhance company strategies and performance.
• Attend team meetings regularly to discuss progress, share insights, and adopt new strategies for increasing customer engagement.
• Support marketing and sales teams in campaign strategies and execution to align with customer engagement objectives.
• Maintain a professional demeanor at all times while representing the company to consolidate an image of integrity and trustworthiness.
• Deliver detailed product explanations and demonstrations directly to clients, ensuring clarity and understanding of our offerings.
• Operate as a brand ambassador, epitomizing the values and ethos of JB Solutions while engaging with the public and clients.

Requirements

• Full-time availability with a flexible schedule accommodating various shifts including weekends and holidays.
• Must be over the age of 18 with the legal right to work in the United States.
• Possess a valid Driver’s license.
• Professional demeanor, reflecting positively on the company's image through every interaction, whether internal or with clients.
• Strong communication skills, capable of effectively conveying information and engaging with diverse audiences in a clear and persuasive manner.
• Team player with a mission-driven attitude, enthusiastic about collaborating with others and achieving collective goals.
• Eager to take on responsibilities and show resilience in a variety of challenging situations.
• Academic and/or professional background in marketing, business, customer service, or related fields preferred but not required.
• Demonstrable ability to adapt to rapid changes in the work environment and respond to adjustments in operational strategies.
• A commitment to ongoing personal and professional development, willing to engage in training and accept constructive feedback.