Hanson Consulting Group is seeking a seasoned CRM Developer with deep expertise in CRM systems, Azure services, and modern AI-driven CRM capabilities to join our team in gaming, supporting our client Microsoft! This role is ideal for someone passionate about developing scalable CRM solutions and enabling intelligent features within platforms like Dynamics or Salesforce. The ideal candidate has a strong foundation in custom development, experience integrating AI into customer engagement workflows, and the ability to lead end-to-end solution delivery in fast-paced environments.

The individual in this role must be a resident of Costa Rica and willing to work Pacific Time hours to align with our client and team.

Responsibilities:

• Design, develop, and customize CRM solutions using Dynamics 365 and related Microsoft technologies.
• Implement and manage Azure services such as Azure Functions, Logic Apps, and APIs to support CRM capabilities.
• Extend CRM functionality through custom entities, plugins, workflows, JavaScript validation, and business rules.
• Enable AI-powered features within CRM, such as predictive customer insights, content generation, and recommendation systems using Azure AI, Copilot, or OpenAI APIs.
• Collaborate with stakeholders to design and deliver intelligent CRM features that support sales, marketing, and customer service teams.
• Build, deploy, and maintain Power Platform components (Power Apps, Power BI, Power Automate).
• Manage CRM administration tasks including user roles, access controls, and platform upgrades.
• Support data migration and automation tasks across CRM and integrated systems.
• Ensure quality and reliability through testing, debugging, and continuous integration pipelines using Azure DevOps.

Desired Skills & Experience:

• Secondary education degree (Bachiller Universitario or Licenciado degree)
• 8+ years of experience working with CRM platforms (D365, Salesforce, etc.)
• Hands-on experience with Azure implementations, including Azure Functions, APIs, and App Services.
• Proficient in C# and .NET development for CRM customization.
• Experience with AI integration in CRM: predictive segmentation, automated reporting, Copilot integration, etc.
• Deep understanding of Power Platform components, including Power Apps and Power Automate.
• Proficiency in data migration, REST/GraphQL APIs, and CRM extensibility.
• Familiarity with prompt engineering for CRM-specific use cases.
• Strong problem-solving, communication, and cross-functional collaboration skills.
• Ability to work independently and lead technical investigations in complex environments.

Benefits: 

• Payment of the Aguinaldo
• Inclusion in Social Security and Work-related accidents policy
• 14 days of annual vacation
• 5 days of sick leave
• 12 paid holidays