IT & Purchasing

About the Lab

We are a full-service dental laboratory producing crowns, bridges, implant restorations, partials, dentures, and orthodontic appliances for dental practices across the region. Our workflow runs on digital impressions, CAD design, and in-house milling and 3D printing alongside traditional bench work. Every case moves through software at some stage, and when that software stops, the lab stops.

We are looking for an IT Administrator that can keep the production moving and handle the purchasing that keeps the laboratory running. 

The Role

You will be the primary technical resource for the production environment and purchaser of materials/consumables to keep the laboratory running.  You must follow and help enforce all company SOPs and Quality Management System Regulation (QMSR) procedures, across IT and purchasing activities, including documented approvals, traceability, corrective actions where required, and maintain accurate records in support of them. Regular and predictable attendance is an essential function of this position, as the role supports time-sensitive production and purchasing needs necessary to daily lab operations. The lab depends on this position being present and available during scheduled hours. 

Information Technology  

• Administer and maintain the laboratory management system and keep data accurate and backed up

• Support CAD/CAM software environments, including license management, updates, and workstation configurations

• Manage the network, servers, and workstations across the lab floor

• Maintain backup and disaster recovery procedures

• Manage user accounts and permissions 

• Coordinate with software and hardware vendors for support, licensing, and warranty claims

• Support 3D printers and mills at the software and network layer

• Maintain HIPAA-adjacent data handling practices and enforce them with staff

• Document systems, credentials, and procedures 

• Performs routine website updates and monitoring as needed. 

Purchasing

• Source and purchase all lab materials and consumables

• Negotiate pricing and terms with suppliers; track spend and identify cost savings

• Maintain inventory levels and reorder points

• Manage purchase orders, receiving, invoice reconciliation, and returns

• Evaluate and qualify new vendors; keep backup sources for critical materials

• Coordinate with the production team on forecasts and lead times

What You'll Need

• 3+ years in IT administration or systems support, ideally in a production, manufacturing, or healthcare environment or in a comparable hands-on technical role 

• Strong Windows administration and networking fundamentals (switches, VLANs, VPN, firewall)

• Comfort working directly with non-technical users under time pressure

• Solid backup, recovery, and security practice

• Excellent organization, follow-through, and communication

• Ability to lift 25–50 lbs and work on-site in a production environment

Nice to Have

• Experience with dental lab software (lab management systems, CAD/CAM platforms) or dental practice software

• Familiarity with DICOM, STL, or scanning workflows

• Experience in a dental lab, dental practice, or medical device setting

• Vendor management experience

What We Offer

• A stable, established lab with a growing digital workflow

• Four-day work week. Typically four 10-hour days, Monday through Thursday — with the flexibility and understanding that occasional Friday or weekend hours may be needed to adjust to operational needs.

• Health/dental/vision benefits

• Life insurance

• Vacation and Personal days

• Six paid holidays per year

• Weekly pay 

• 401(k)