Dental Office Treatment Coordinator (Experience Required)

POSITION SUMMARY

The Treatment Coordinator at Carefree Smiles Dentistry is a key member of the team, working closely with our patients to ensure a one of a kind and memorable experience. This role plays an integral part of treatment presentation, planning, and scheduling, ensuring to maximize productivity. As the Treatment Coordinator, you provide necessary information to patients, including their financial investments and how they can maximize their insurance benefits. The treatment coordinator is the patient’s advocate throughout their dental experience, providing meaningful patient feedback with compassion.

PERFORMANCE OBJECTIVES:

• Be front stage for our patients, both in person and on the phone.

• Create a positive experience for our patients that they won't forget.

• Play an integral part of our providers scheduling, ensuring to maximize productivity.

• Provide treatment information to patients, including their financial investments and how they can maximize their insurance benefits.

• Continue building our patient base by establishing and nurturing patient relationships.

• Comfortable discussing finances with patients.

• Manage patients' accounts and balance.

• Collect prepayment for future appointments.

• Schedule treatment plans before the patient leaves the office, maximizing doctors’ productivity.

• Confirm appointments.

KEY COMPETENCIES:

• Ability to thrive in an environment of change and growth.

• Accountable and coachable to learn.

• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities.

• Ability to engage with patients, providers, and team members building professional relationships.

• Strong written and verbal communication skills.

• Ability to be flexible 

• Outstanding organization and administrative skills.

• Ability to think individually as well as collaboratively when approaching job responsibilities.

• Ability to demonstrate initiative, dependability, and promptness.

• Ability to exercise confidentiality with patients and patient care.

EDUCATION AND EXPERIENCE:

High School Diploma or Equivalent (GED) (Required)

Eaglesoft experience (Preferred)

Minimum 2yrs of General Dentistry experience (Required)