Job Type: Full-time
Schedule: (Monday – Friday, 9:00am - 5:00pm to start, 7:30am to 4:00pm after introductory period is over.)
About Us
With 44 years of excellence in the industry, we are an established dental laboratory with a proven track record of quality and innovation right here in Torrance. We aren't slowing down—we are actively growing and looking for passionate individuals to join our team and build a long-term career with us.
About the Role
We are seeking a motivated, detail-oriented Dispatcher to join our dynamic lab office team. In this role, you will be the crucial bridge between our dental technicians, office staff and the dentists/dental surgeons we serve. You’ll help ensure our operations run seamlessly.
Key Responsibilities:
- Schedule and dispatch drivers, based on customer and employee needs, service calls, or predetermined routes and cities.
- Monitor and track the location of drivers in real-time using our tracking software.
- Maintain detailed records of calls, route changes, and other dispatch-related data.
- Communicate with drivers, employees, and customers to ensure accurate delivery and/or service completion.
- Communicate and respond to doctor inquiries, providing updates on the status of deliveries and pickups.
- Troubleshoot and resolve any operational issues that arise during the dispatching process.
Qualifications:
- High School Diploma or equivalent.
- Authorization to work in the United States.
- Proven entry-level experience as a Dispatcher or in a similar role.
- Strong communication skills, both verbal and written. You must feel comfortable speaking on the phone.
- Be able to accept feedback and correction without dispute from fellow co-workers and Management.
- Proficiency in using Microsoft Excel and Google Docs.
- Ability to multitask, prioritize, and manage time effectively in a high-pressure environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with local geography such as South Bay and Los Angeles areas, and traffic patterns.
Benefits & Perks
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance—plus, your own dental lab work is done for free!
- Retirement Planning: 401(k) plan with a company contribution.
- Work-Life Balance: Paid Time Off (PTO) and sick days, with major holidays off.
- Environment: A great team culture within a comfortable, modern lab setting.
- Growth: Comprehensive on-the-job training program with clear pathways for career advancement.
