Location: Torrance, CA
Job Type: Full-time (Monday – Friday, 8:00 AM – 5:00 PM)
Experience Level: Entry-level (We provide full dental training!)
Career Path: Excellent growth opportunities within the dental field
About Us
With 44 years of excellence in the industry, we are an established dental laboratory with a proven track record of quality and innovation right here in Torrance. We aren't slowing down—we are actively growing and looking for passionate individuals to join our team and build a long-term career with us.
About the Role
We are seeking a motivated, detail-oriented Technical Support Specialist to join our dynamic lab team. In this role, you will be the crucial bridge between our dental technicians and the dentists/dental surgeons we serve. You’ll manage case logistics, handle technical and account inquiries, and ensure our operations run seamlessly.
No dental background? No problem. If you have a strong work ethic, great communication skills, and a desire to learn, we will train you on our specific dental terminology and systems.
Key Responsibilities
- Responding to dentists and third-party dental care providers via telephone, electronic, or written inquires.
- Providing excellent customer service and troubleshooting issues.
- Filling and invoicing lab slips.
- Data entry of important case information.
- Communicating with other departments, technicians, and dentists.
What We Are Looking For
- Prior Work Experience: Previous data entry position is preferred, but not required.
- Work Authorization: Authorization to work in the United States.
- Motivation to Learn: A strong desire to grow within the dental field.
- Communication Skills: Excellent verbal and written communication. You must feel comfortable and professional speaking with doctors and other staff members.
- Tech-Savvy: Comfortable using Windows PC, data entry software, and multi-line phone systems.
- Problem-Solving Skills: Ability to multitask, track down information quickly in a fast-paced environment, and handle occasional billing/sales inquiries with tact.
- Detail-Oriented: Precision matters in dentistry; a high level of accuracy in invoicing, data entry, and scheduling is essential.
Benefits & Perks
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance—plus, your own dental lab work is done for free!
- Retirement Planning: 401(k) plan with a company contribution.
- Work-Life Balance: Paid Time Off (PTO) and sick days, with major holidays off.
- Environment: A great team culture within a comfortable, modern lab setting.
- Growth: Comprehensive on-the-job training program with clear pathways for career advancement.
