Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in Gainesville, GA, across the street from the Midtown Greenway. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages, time off & benefits. We can’t wait to meet you.

We are looking for an Office Operations Specialist to join our team and oversee a hybrid role that combines customer service and procurement responsibilities. The ideal candidate will have a strong customer service background, excellent communication skills, and experience in handling customer inquiries, complaints, and feedback. Additionally, the Office Operations Specialist will have procurement experience, including sourcing and purchasing office supplies, negotiating with vendors, and managing inventory levels. This role requires someone who is organized, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities:

Customer Experience - 

• Provide exceptional customer service to clients by handling inquiries, resolving complaints, and processing orders
• Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics. 
• Calls for cases not meeting due date, shades needed, photos & simple dentists requests. 
• Act as a liaison between the technicians and offices for providing product and technical advice.  
• Service offices and dentists regarding pricing, products, complaints, etc. 
• Record all customer contact information through ABS/ soon to be Magic Touch. 
• Assist Account Managers in building and maintaining relationships 
• Ensure cases are placed on hold for additional follow-up and clear cases from hold when available. 

 Procurement - 

• Source and purchase office supplies, equipment, and services in accordance with company policies and procedures
• Negotiate with vendors to obtain competitive pricing and favorable terms
• Track expenses, maintain inventory levels, and update records accordingly
• Collaborate with other departments to understand purchasing needs and requirements
• Maintain relationships with vendors to ensure timely delivery and quality products and services
• Identify opportunities to streamline procurement processes and improve efficiency
• Track and report on procurement activities, including cost savings and vendor performance
• Assist with special projects and other duties as assigned

Qualifications:

Required – 

• 2-3 years of experience in customer service
• 2-3 years of experience in procurement, or vendor management
• Strong communication skills, both written and verbal
• Excellent organizational skills and attention to detail 
• Ability to work independently and prioritize tasks effectively
• Strong negotiation skills and ability to build relationships with vendors and internal departments
• Must be proficient with computers, with the ability to learn, understand, and fully utilize new programs and software. 
• Experience working in a fast paced and goal-oriented environment. 

 Preferred – 

• 2+ years dental experience preferred
• Strong working knowledge of dental lab processes, workflows, vernacular, and materials
• Strong ability to use de-escalation tactics and persuasion

Compensation

• $50,000 - $55,000 annual

Benefits

• 401(k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off

If you are a motivated and proactive individual with a passion for providing excellent customer service and optimizing procurement processes, we encourage you to apply for our Office Operations Specialist position. Join our team and make a positive impact by enhancing our customer experience and driving cost savings for our organization. Apply today!