Job Posting: Behavioral Health Receptionist
Job Description
The Cow Creek Health & Wellness Behavioral Health department is excited to announce an opportunity for a dedicated and skilled individual to join our team as a Behavioral Health Receptionist. In this role, you will be the front-line contact for our behavioral health department, providing vital support and ensuring a welcoming environment for all our clients. This is a full-time position located onsite at our facilities and is not eligible for remote work. As a Behavioral Health Receptionist, you will have the chance to make a significant impact on the lives of those seeking mental health services within our community.
Duties and Responsibilities
- Greet and check-in patients and visitors in a warm and professional manner.
- Schedule and confirm appointments for patients, ensuring all necessary information is collected accurately.
- Answer phone calls and emails promptly, and direct inquiries to the appropriate staff members.
- Maintain patient records and ensure that all forms are completed accurately and efficiently.
- Handle billing and payment processes, including verifying insurance information and collecting co-pays.
- Assist with administrative tasks, such as filing, faxing, and data entry.
- Collaborate with clinical staff to ensure smooth and efficient workflows.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or administrative role preferred.
- Knowledge of medical terminology and understanding of behavioral health services is a plus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Proficient in using computer systems and software, including Microsoft Office Suite.
- Ability to maintain confidentiality and adhere to ethical standards in handling patient information.
