Job Opening: Health Operations Administrator

Cow Creek Band of Umpqua Tribe of Indians

Job Description

The Cow Creek Health & Wellness Center invites applications for the position of Health Operations Administrator. This critical role ensures the efficient and effective management of our Health and Wellness Clinic. This is a Full-Time position based in our main office, emphasizing the importance of in-person collaboration and leadership. Please note, this is not a remote job, as the position demands active on-site involvement in daily operations and direct oversight of clinic functions.

In partnership with the Health Operations Officer, the Health Operations Administrator will champion the operational excellence of our healthcare services. This role entails a hands-on approach to managing diverse clinic operations, driving strategic initiatives, and leading health programs that align with the tribe's goals and values. The successful candidate will bring a blend of leadership, technical expertise, and a commitment to improving community health outcomes.

Duties and Responsibilities

• Provide oversight and management of daily operations at the Health and Wellness center including Dietetics, Behavioral and Public Health units.
• Direct financial and operational performance, provider practice efficiency, timely and accurate documentation, service excellence, budget development and management, staffing, talent and performance management.
• Provide direction, mentoring, and supervision to leadership staff to ensure leadership executes effectively.
• Develop new programs to enhance the quality and access to CCH&WC.
• Establish and maintain high clinical standards of care. Analyze, organize, and manage clinical and non-clinical operations of CCH&WC.
• Partner and direct CCH&WC leadership to ensure overall success of the Health and Wellness Center. Engage leadership in developing and implementing plans to meet annual operating goals in alignment with strategic plan.
• Maintain, develop, and implement CCH&WC policies and procedures.
• Research and prepare federal, state or other grants for CCH&WC.
• Achieve and maintain operations that meet accreditation standards including AAAHC, ACHC, NCQA, or equivalent and recognized standards.
• Support the quality assurance program including infection control, safety, peer reviews, and all aspects of Quality Improvement.
• Participate in multidisciplinary teams and serve as the liaison for CCH&WC with internal and external partners.
• Participate and lead collaborative problem solving and troubleshooting.
• Foster an environment that promotes trust, transparency, and cooperation amongst all CCH&WC staff.
• Communicate professionally and effectively in all forms in a clear and concise manner.
• Responsible for internal and external customer service, quality assurance and the process of resolution of concerns, complaints and grievances in a timely manner.

Requirements

• Ability to work successfully with a wide variety of people in written and verbal forms.
• Bachelor’s Degree or higher, in related field or equivalent experience in Health Care Administration.
• Two to four years of supervisory experience in healthcare management, required.
• Working knowledge of budgeting and grants management.
• Working knowledge of health accreditation standards and implementation.
• Knowledge of primary care, behavioral health operations, service delivery, and an integrated model of care.
• Knowledge of healthcare regulatory requirements, risk management, and privacy compliance.
• Knowledge of change management techniques.
• Excellent interpersonal, communications, public speaking, and presentation skills.

Benefits Offered:

• Nesika Medical, Dental, Vision, Prescription Benefit - Eligible the first of the month following 60 days of employment
• Short Term/Long Term Disability - Company paid
• 401K – 7% Tribal Contribution - Eligible first quarter following 90 days of employment
• 15K Life Insurance policy – Company paid
• Flexible Spending Account – Up to $3300.00
• Recuro Care (Telemedicine) – Company paid with Nesika medical enrollment
• Employee Assistance Program
• Fuel Discount Card – .20 cents off a gallon at the Seven Feathers Truck & Travel Center
• Costco Reimbursement – up to $65.00 per year
• PTO – Exempt employees are front loaded PTO at the beginning of each year according to the years of service accrual rate with a cap of 600 hours
• Years of Service Recognition