Job Description
The Cow Creek Band of Umpqua Tribe of Indians is excited to announce an opening for the position of Medical Receptionist at our Health & Wellness Center in Roseburg. This is a full-time, non-remote position ideal for a dedicated professional eager to contribute to our community-focused healthcare team. As the front-line interaction for patients and visitors, the Medical Reception personnel play a critical role in shaping the patient's experience, ensuring it is positive and welcoming.
This role is integral to the smooth operations of our facility, requiring a skillful individual who can efficiently handle multiple clerical tasks while maintaining a pleasant demeanor. The ideal candidate will not only support our administrative functions but will also champion our commitment to providing exceptional healthcare services to the Cow Creek Tribal members and other community patients.
Duties and Responsibilities
- Working within a team environment, utilize medical office competencies, understand, and apply written and verbal procedures and instructions.
- Support medical teams through managing consults, referrals, case management, patient reminders, follow-ups, and additional projects as required.
- Obtains and enters patient demographics; updates insurance and patient information with each visit to maintain accuracy for billing and patient health information.
- Schedules patient appointments utilizing EHR and PMAS in coordination with team requirements and established scheduling guidelines and parameters.
- Perform clerical and support duties as assigned by the Manager/Supervisor, and assist staff with various tasks as assigned.
- Collects co-pays and balances as required by established policies. Understands and can apply payments to balances, while maintaining a daily accounting log of patient payments.
- Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
- Maintain a working knowledge of all programs offered by the Health & Wellness Center.
- Travel as required by job duties.
Requirements
- Must be able to commute to all clinic locations.
- High school diploma or GED required.
- Two years of Medical Office Experience preferred.
- Experience with scheduling referrals and consultation preferred.
- Strong working knowledge of office procedures, office equipment, word processing/computer experience, and knowledge of government program rules and regulations.
- Proficient in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
- Must demonstrate proven effective interpersonal communication skills.
- Demonstrate the ability to work effectively with staff, local agencies, and individuals from different cultural & ethnic backgrounds in a friendly and professional manner.
