Company Overview:

Master Plumbing and Heating, Inc. is Southern Vermont’s trusted mechanical contractor for high-end plumbing and HVAC systems. We proudly serve second homeowners, ski properties, and commercial clients who demand a worry-free, white-glove service experience. With a fast-growing team and a strong reputation for reliability and craftsmanship, we are seeking a skilled and experienced Service Technician to join our elite field team.

Position Summary:

The Service Technician is responsible for troubleshooting, repairing, and maintaining residential and light commercial plumbing and HVAC systems with a focus on quality, professionalism, and safety. This is a client-facing role best suited for a self-motivated technician who takes pride in their work and delivers an exceptional service experience.

Key Responsibilities:

• Diagnose and repair a wide range of HVAC and plumbing issues, including boilers, heat pumps, water heaters, ERVs, AC units, water softeners, radon systems, and more.
• Perform preventative maintenance visits for MasterCare membership clients and seasonal homeowners.
• Clearly communicate findings, repair options, and service recommendations to customers.
• Accurately complete service documentation using our field management software (Jobber).
• Collaborate with dispatchers, office staff, and parts procurement to ensure timely and efficient job completion.
• Participate in rotating on-call emergency service schedule for nights and weekends (additional pay).
• Maintain clean, organized service vehicles and a professional appearance at all times.
• Uphold all company safety protocols and adhere to local and state codes.
• Mentor and train junior apprentices as needed.

Requirements:

• 5+ years of verifiable experience in residential or light commercial plumbing and/or HVAC service.
• Proficient with diagnostic tools, combustion analysis, refrigerant recovery, electrical troubleshooting, and hydronic systems.
• Current Vermont gas or plumbing license strongly preferred (or ability to obtain).
• Universal EPA Certification preferred.
• Strong interpersonal and customer service skills.
• Experience using field service apps (e.g., Jobber, ServiceTitan, etc.) is a plus.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ lbs, work in tight spaces, and handle Vermont winters.
• Willingness to work flexible hours during peak seasons.
• Compensation & Benefits:Competitive hourly wage based on experience
• Overtime pay + On-call differentials
• Company vehicle and gas card
• Tool allowance
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Uniforms, tablet/iPad, and company-provided field technology
• Continuing education and paid training opportunities

Why Work With Us?

At Master Plumbing and Heating, we’re not just another contractor — we’re building the most trusted service brand in the Okemo Valley. You’ll work on high-end systems with great customers, alongside a team that values integrity, service, and excellence. If you're an expert in your craft and ready to be treated like a professional, this is the place for you.