We’re seeking a driven, self-motivated Production Office Assistant to join our fast-growing, local, family-owned exterior remodeling company in Mansfield, Ohio. Become an integral part of our team, resolving customer questions, coordinating projects and driving company success while enjoying a workplace that values your contributions!

Why Choose All American Roof Pros?

We’re not your typical construction company. We stand out through innovation, exceptional customer service and a vibrant culture that our team takes pride in. Enjoy office cookouts, team-bonding activities and a supportive environment where you’ll love coming to work!

We’re committed to your personal and professional growth through hands-on training, company trips, and performance-based incentives. While we provide the tools for success, we expect you to bring a strong work ethic—no handouts here! If you’re hungry to grow, we’ll empower you to achieve your goals.

What You’ll Do

• Collaborate with the Production Manager and team to ensure seamless project execution
• Resolve customer inquiries and complaints with empathy and professionalism
• Document inquiries, requests, resolutions, and follow-ups with precision
• Perform data entry with a keen eye for detail and accuracy
• Manage customer communications from project start to final payment
• Escalate inquiries to the appropriate department or person per company guidelines
• Schedule materials and production crews to keep projects on track
• Support sold projects from contract to completion, ensuring customer satisfaction
• Maintain a clean, organized office environment

Who You Are

• Qualifications
  • Experience in office administration or customer service (construction industry a plus)
  • Familiarity with CRM platforms and basic PC/Mac skills
  • Strong Google Sheets/Docs Experience
  • Strong verbal and written communication skills to build rapport with clients
  • Ability to adapt to changing priorities and customer needs in a fast-paced environment
  • Proven ability to resolve customer issues promptly and professionally
  • Deadline-driven, detail-oriented and highly organized
  • Ability to multitask and work independently with minimal supervision
  • Bi-lingual (Spanish/English) is a plus but not required
• Key Qualities
  • Honest, reliable team player who takes initiative.
  • Innovative and resourceful problem-solver.
  • Servant leader with a friendly, professional demeanor.

Why You’ll Love Working Here

• Benefits: Paid time off, paid holidays, 401K, and bonus opportunities.
• Schedule: Monday–Friday, 8 AM–5 PM (occasional Saturdays as needed).
• Work Location: In-person at our [City, State] office.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.

Our Culture Matters! 

We’re selective because we value a team that fits our family-run, passionate culture. To show you’re serious, send us your resume with a cover letter including a short  unique message (e.g., why you’re excited to join a growing roofing company). We can’t wait to grow with you!

Apply Today!

Join a team that’s redefining exterior remodeling. All American Roof Pros is an equal opportunity employer, welcoming diverse candidates who share our commitment to excellence.