About the Role
AllSeason Solar & Roofing is seeking a highly organized,
solutions-oriented Solar Service Manager to serve as the primary point
of contact for clients regarding solar system maintenance and service needs.
This role supports both clients and field teams by ensuring service requests
are received, assessed, scheduled, and resolved efficiently.
Success in this position looks like clear client
communication, proactive issue management, and reliable coordination of
maintenance activities—so clients stay informed and systems receive timely
attention.
Benefits
- Competitive
base salary plus BONUS
- Health
insurance options.
- Paid time off (PTO), Paid Vacation and Paid Holidays.
Duties & Responsibilities
- Serve
as the primary contact for maintenance-related client inquiries and
service updates.
- Receive,
log, and assess service requests and reported system concerns in a timely
manner.
- Communicate
clearly and professionally with clients regarding system issues,
scheduling timelines, and repair progress.
- Manage
client expectations while following company standards, policies, and
documentation requirements.
- Coordinate
maintenance appointments with internal crews and subcontractors to ensure
efficient coverage.
- Optimize
scheduling based on urgency, geography, and technician availability to
reduce downtime.
- Confirm
site access requirements and ensure crews receive all necessary
information before dispatch.
- Track
each job from scheduling through completion, ensuring timely resolution
and accurate updates.
- Review
monitoring data and identify potential system issues before dispatch when
applicable.
- Collaborate
with technical staff to determine appropriate resolutions and next steps
for service matters.
- Escalate
complex or high-priority issues appropriately and support resolution
through follow-through.
- Maintain
accurate service records in CRM or internal systems and identify recurring
issues for process improvement.
Requirements
- 3+
years of client-facing operations and/or service management
experience.
- Strong
written and verbal communication skills with the ability to explain
technical topics to non-technical clients.
- Proven
ability to manage multiple projects, priorities, and deadlines
simultaneously.
- Strong
organizational skills and attention to detail, with a focus on accuracy
and follow-through.
- Comfort
interacting with both technical teams and clients in a calm,
solution-oriented manner.
- Experience
coordinating field technicians, crews, or contractors (preferred).
- Basic
understanding of solar monitoring systems (e.g., SolarEdge, Enphase)
(preferred).
- Ability
to remain composed and responsive in high-pressure, time-sensitive
situations.
