About Us:

Trapped in the Upstate is an immersive escape room experience with a focus on creativity, customer service, and unforgettable group adventures. We’re looking for a passionate and driven Assistant Manager to help lead our team at the GREER location.

Position Summary:

**PLEASE NOTE: WE STAFF BY APPOINTMENT. THE HOURS ARE EXTREMELY VARIABLE AND CHANGE REGULARLY DUE TO CUSTOMER DEMAND. NUMBER OF HOURS PER PAY PERIOD MAY RANGE FROM 0-35.**

We are seeking an enthusiastic and reliable Assistant Manager who excels in guest experience, team leadership, and operational oversight. The ideal candidate has at least one year of management experience and thrives in an environment that requires initiative, independence, and attention to detail.

Key Responsibilities:

• Deliver a top-tier guest experience from check-in to post-game, with a focus on hospitality and customer satisfaction

• Encourage and secure guest reviews to support our online presence and reputation

• Lead by example to motivate and supervise a team of Game Hosts

• Assist in hiring, training, scheduling, and performance management

• Ensure games are reset correctly and on time, with attention to cleanliness, safety, and detail

• Troubleshoot and perform light repairs to game elements as needed

• Independently manage daily operations and resolve issues as they arise

• Upsell additional games and retail merchandise to maximize revenue

• Support the Owners and General Manager in maintaining standards and executing goals

Qualifications:

• Minimum of 1 year of management or leadership experience

• Escape Room experience preferred (as a host or as a player)

• Exceptional communication and customer service skills

• Strong problem-solving skills and ability to make decisions independently

• Reliable, punctual, and highly organized

• Basic technical or mechanical skills (light repairs, electronics, etc.)

• Experience with sales or upselling is a plus

• Availability on evenings, weekends, and holidays is required, as well as during GCS breaks

Perks:

• Fun and creative work environment

• Opportunities for growth and advancement

• Employee discounts and team incentives