Job Opening: Customer Service Specialist at ELCO, LLC

Job Description

ELCO, LLC, a premier firm known for its commitment to excellent customer service, is thrilled to announce an exciting opportunity for a dedicated Customer Service Specialist. This role is perfect for individuals who thrive in fast-paced, dynamic environments and are keen to directly impact our customer relations. As an integral part of our customer service team, you will help uphold our reputation of exceptional service standards. This full-time position is based in our office and is not a remote job, offering you the chance to work within a vibrant and supportive workplace.

The ideal candidate will be entrusted with the responsibility of being the initial point of contact for customer interactions, ensuring all their concerns are addressed with courtesy and professionalism. This position demands a proactive approach, with a focus on continuously enhancing the customer experience. Join us at ELCO, LLC, where your efforts in maintaining and elevating our service standards will pave the way for your personal and professional growth.

Duties and Responsibilities

• Manage large amounts of incoming calls and customer service inquiries efficiently.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers, ensuring a positive customer experience.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction and feedback to enhance future service delivery.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent; college degree preferred.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Willingness to learn and adapt to new tools and technologies.
• Ability to always be flexible to solve problems for our clients.
• Ability to stay calm when customers are stressed or upset.